The call you can't take is the job you don't get.
Every call your shop doesn't pick up gets a text back inside sixty seconds, in your name, asking what broke and where. Their answer lands on your phone with the address already in it.
Written for one-to-four-truck shops — two to ten people, where the owner is still near the phone. If you're running ten trucks and a dispatcher, the thing I'd fix at your shop is a different thing, and I'd rather tell you that than sell you this.
That's a cell, not an office. If I'm on a roof you'll get a text back in a minute — that's the thing I sell.
The same Tuesday, twice.
Tuesday, the way it goes now
- 2:14pmHer furnace quits. She finds you and calls. You're under a crawlspace in Kent City.
- 2:14pmFour rings. Voicemail. She doesn't leave one.
- 2:15pmShe calls the next name on the list.
- 4:50pmYou come out, see the missed call, and call back.
- 4:52pmSomebody else's truck is already in her driveway.
You never knew that job existed.
Tuesday, with this installed
- 2:14pmSame call, same crawlspace. Four rings, nobody picks up.
- 2:15pmShe gets a text in your shop's name: sorry we missed you — what's going on, and what's the address?
- 2:16pmShe types “furnace won't kick on” and her street.
- 2:16pmThat lands on your phone as a normal text, address included.
- 4:50pmYou come out already knowing who to call first.
Same crawlspace. Same phone. Different Tuesday.
Forty seconds, no sound needed.
A call comes in, nobody answers, a text goes back. That's the whole recording.
The recording isn't made yet, so it isn't here yet. It goes up the day it exists and not a day before — I'm not going to fake a video of my own product. Until then, call the number and ask me to walk you through it.
Four moving parts. That's the whole thing.
Your existing line forwards, or a new one rings your phones. Nothing about how you answer changes.
Twenty seconds of ringing with nobody picking up and it fires. If somebody answers, nothing happens at all.
In your shop's name, asking what broke and where. You write the wording. I just install it.
Their answer arrives as a normal text with the address in it. No app, no login, no new habit for the crew.
The price, before you have to ask.
| InstalledLive in a week once your number clears carrier registration — I file it the day you sign. One form from you: business name, address, EIN. Wording approved by you before anything sends. | $1,500 |
| Founding install — first three shopsThrough October 10, in West Michigan, in exchange for two minutes on video when it works and a phone number the next guy can call. I'm not cutting it because I'm desperate. I'm cutting it because I need the video and a name you can call. | $750 |
| Run itMonth to month. The number, the messages, changes whenever you want them, and one text Friday with the week's count. | $300/mo |
For thirty days, every call you don't pick up gets a text back inside sixty seconds — measured on your own call log, not on anything I hand you. Miss it and you owe nothing further and I shut it off.
The questions everybody asks.
Why not just turn this on in the software I already pay for?
If ServiceTitan, Housecall Pro, FieldEdge or Jobber already does this, it's switched on, and it's working — don't buy anything from me. I'll tell you that on the call and it costs you nothing; I'll spend ten minutes turning it on right and leave. Usually one of three things is true instead: it's in a tier you don't have, it fires one canned line that reads like a robot wrote it, or nobody ever turned it on. Ten minutes and I'll tell you which one you've got.
I already pay an answering service. Isn't this the same thing?
No, and it's not a replacement for one. An answering service takes a message from the people who wait on hold. This catches the ones who don't: the call gets a text back inside a minute, in your name, asking what broke and where — and the answer comes to your phone with the address already in it. It also chases your quotes, which no answering service does. If you've got a service and it's working, keep it. This sits in front of it.
Whose number is it, and who's on the hook?
Your number and your business, registered in your name and portable to your own account whenever you want it. Every message carries your shop's name and STOP to opt out, because it is your shop. You approve every line of wording before anything sends, you can read everything that was sent any time you want, and you can shut the whole thing off from your phone in ten seconds — or one text to me and I do it.
Who you'd be dealing with.
I'm Jason. Bapper is me, out of Sparta, twelve miles up 131 from most of the shops I'd be working with. There's no handoff here — the person you talk to is the person who installs it.
No case studies yet. I'm new at selling this and I'm not going to invent a testimonial to cover it. That's what the founding price is buying: three shops who let me put their name on the thing after it works.
(616) 227-4477 — that's a cell, not an office. If I'm on a roof you'll get a text back in a minute. That's the whole product, running on me first.